Frequently Asked Questions
Where are Moderra shoes made?
Our shoes are proudly crafted in Portugal by experienced artisans using high-quality materials sourced from trusted suppliers in Europe.
Do you have a physical store?
Not at the moment. Moderra is an online-only brand, which allows us to offer premium quality at fair, transparent prices.
How do I know what size to order?
Our loafers fit true to size. If you're unsure or between sizes, we recommend sizing up. You can also refer to our Size Guide on each product page for more details.
Can I return or exchange my order?
Yes, we offer 30-day returns and exchanges. Items must be unworn, in original condition, and returned with the original box and packaging. Simply contact our customer service to start the return process.
How long does shipping take?
Shipping times vary depending on your location:
Europe & UK: 4–7 business days
Switzerland: 5–7 business days
International: 5–10 business days
You’ll receive a tracking link as soon as your order ships.
Can I change or cancel my order?
If your order hasn’t been shipped yet, we can modify or cancel it. Contact us as soon as possible at info@bymoderra.com.